Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesQuiet and Clean property — I've just moved in a few weeks ago. During my move in the staff was friendly and very helpful with all my questions. I'm enjoying the area too.
response from property -We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations. Welcome to Sterling Heights!
|Recommended: YesBest rental experience ever — We moved from out of state and ended up in horrible conditions in our last apartment so we were skeptical about moving never having seen the property before. Astonishingly nice and they are what they say. Timely, clean, efficient, safe area, nice construction, enforce the rules but its not like living under tyranny, apartments are clean and restored to excellent condition before you move in. Parking is only mildly inconvenient if you don't pay for a covered spot...and even the farthest open spot during the busiest time is less of a walk than our average walk in our old place. Quiet, family friendly and the trash service is great. Nothing bad to say except the jacuzzi isn't open seeing we have a tyrant for governor. No reason it can't be by appointment per family. Love it here. Worried only for mandated vaccines and losing employment over it because we don't want to have to leave such a comfortable living situation for lack of income. Thanks Sterling Heights for matching renting with a good quality of life.
We know how difficult moving can be, especially across state lines! We are grateful that you took time out of your busy day to acknowledge the great customer service our entire team provided. On a side note, our spa is open for reservation for one hour a day per household during office hours with the last reservation being one hour prior to closing. You can make reservations through your resident portal. Please feel free to reach out to us should have any other questions or concerns. Welcome to Sterling Heights!
|Recommended: YesGreat well maintained and enjoyable property — I did exhaustive review of this property and others before selecting this as where I would live. Having lived here for awhile, here is my review, feedback and other.
Maintenance staff is very timely, very professional and very good. I've had zero complaints and any time I have had any problem it has been handled very quickly and very nicely.
Office staff is very easy to engage and interface with and I've had zero problems with any communication with them.
Pretty much all neighbors I've seen typically keep to themselves. I do not hear the day to day of any of my neighbors ever, minus the bathroom fan I can hear on occasion, but that's about it. No raucous loud noises or anything, the closest would be hearing a car start in the morning, but that's outside the building.
It DOES get a bit hot in the summer and a bit chilly in the winter. I'm in a 2br loft space so there's more area for me to heat or cool respectively. Aside from that, it's still great with an amazing view.
All in, it's a great apartment, the community is great and I've had little to no problems at all to speak of. I'm glad I made the decision to move in here.
Wow, what a kind and thoughtful review! You're right; while we must balance the "business" side of things, we absolutely try our best to be as human as possible and I'm glad you took time out of your busy day to acknowledge that. We trust that the remainder of your residency maintains this 5-star rating, as we work hard each day to ensure that. Thank you!
|Recommended: YesProperty is well kept, neighbors staff are friendly. — Just moved in, but so far I love it. Staff are awesome and kind. Grounds are well kept and property overall is very nice.
We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations. Welcome to Sterling Heights!
|Recommended: YesWe love living here — Great location, gated community so it feels very private and safe. Management is lovely and willing to help in any way possible. It really feels like a community here.
We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations. Thank you for being a valued resident!
|Recommended: YesNice place — this is a nice apartment to live in. I live on the second floor so, I do get more traffic noise from neighbors. There is limited parking. Overall the place is nice and clean and great management staff.
Our entire staff works together to provide outstanding customer service. We are always eager to answer any questions you may have to ensure we exceed your expectations. Thank you for being a valued resident!
|Recommended: YesPersonable and Responsive Staff — Move in was a breeze All promises were kept and any issues that came up were promptly addressed. The attitude and responsiveness of all representatives and staff has been friendly and professional.
Thank you for taking the time out to write us a review Mr Lopez
You came, you saw, you conquered! Thank you for sharing your awesome story with us, we feel honored to be apart of your story. We are honored you chose Sterling Heights to be your home.🥰
With a devotion to the happiness of you calling Sterling Heights Home, we will continue to strive to provide the best possible service to you and our residents. Cheers!
|Recommended: YesBeautiful and cozy — It was my first time renting. The staff was very helpful and inviting. The environment and space was exactly what I was looking for and I loved it. I had a great experience
Ms. Doucet We are going to miss you! You were a treat to Sterling Heights! We feel honored to know you had a good experience, even through these globally challenging times.
We would be happy to have you back. When you know any friends or family looking for a home, we will be glad to help 🥰
We wish you only the best in your next endeavor.
|Recommended: YesI’m sad we left — My husbands I experience here at Sterling Heights has been nothing but short of amazing, from having a beautiful updated home, amazing maintenance team a staff that is not only knowledgeable but a staff who is always loving caring while always welcoming you with open arms. I’m sad we had to leave but it was time for our family to buy a home as we have grown out of the apartment style Melinda is AMAZING manager who knows exactly what she is doing when it comes to property management but also is always taking pride in her work to provide the best service to her residents. So thank you to Sterling Heights who has been amazing space for our family to grow the last 2 years, keep up the great work
We were so sad to see you go, but could not be happier for you and your family! Our entire staff works hard to provide the best possible service! We absolutely try our best to be as human as possible and I'm glad you took time out of your busy day to acknowledge that. We hope you are settling into your new home comfortably!
|Recommended: YesAwesome place to live — The windows aren’t top notch. Other than that this place is paradise.
It sounds like you may need our Maintenance Team to take a look at the windows in your apartment. If you would like to give us a call we would be glad to enter a service request for you. You may also email us at [email protected] as well as login to your resident portal to place a service request.
We know how difficult moving can be. We are so glad you enjoy your new apartment! We truly appreciate the 5-star rating. Please feel free to reach out to us should have any other questions or concerns. Welcome to Sterling Heights!
|Recommended: YesI like the fact that the property is gated however the gate remains opened at least twice a month. — To future tenants, I would highly recommend getting a parking stall, check the unit above, beside and under for any NOISE levels that could possible affect their unit. I would inform new tenants to make sure that all items in their units are checked out and reported for any uncompleted work in unit and keep reporting any items that still have not been addressed.
Thank you for leaving a review. We appreciate you taking the time to do that and truly appreciate the 4-star rating.
|Recommended: YesThe property is fine, less pleased with billing department. — I like the location quite a bit. The parking isn't great, but that's to be expected at an apartment complex like this. I can definitely hear my neighbors upstairs moving around and playing, they have a small child. It also occasionally smells like weed which is a bummer, but again to be expected here. I love the fact that trash service is almost daily, that is super convenient. All of this is great but just getting set up in the apartment has not been easy. We were locked out of payments online for a while, my roommate still can't login so I had to pay the rent this month. The charges on the account don't make a ton of sense, either. I know the office is short staffed and we are in the middle of a global pandemic so I'm really trying to be patient. It's very difficult to get ahold of someone that can actually answer account questions in a helpful way, and it seems like we talk to a new person each time who doesn't actually know the situation. Hopefully this can be resolved soon. Otherwise, great apartment.
We truly appreciate the 4-star rating. Without our residents, we could not be in business, so we know how important it is to provide excellent customer service. We would love to be able to resolve these situations for you. Please reach out to us directly at 360-944-2496 when you have a chance. We look forward to hearing from you.
|Recommended: YesNice — It’s nice and awesome.
We truly appreciate the 4-star rating. Thank you for leaving a review. We appreciate you taking the time to do that.
|Recommended: YesVery safe, clean, well maintained. Office staff maintenance are warm and professional — Safe gated complex, has great amenities, mail room for deliveries, well maintained grounds. Office staff are very inviting and professional while the maintenance staff have responded immediately when needed.
We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations.
|Recommended: YesTidy Complex — Clean complex, plenty of storage in apartment and friendly staff.
We appreciate the accolades! Our entire staff works together to provide outstanding customer service.
