Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesExcelent — Beautiful and spacious
response from property -Thank you, Sabrina, for your wonderful review. We're delighted to hear that you find our apartment community both beautiful and spacious. Our team is dedicated to maintaining a welcoming and comfortable environment, and your feedback is truly motivating. We look forward to continuing to provide you with an exceptional living experience.
|Recommended: YesGreat — It is easy to live here.
Thank you for sharing your experience, Jordan. We're delighted to hear that living in our community is convenient for you. Our team is dedicated to ensuring a comfortable and enjoyable environment for all our residents. If you have any suggestions or feedback, please feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations.
|Recommended: YesSo far so good — The move in process was easy, and the staff has been great and responsive so far. Our upstairs neighbors are pretty noisy at all hours, but that’s apartment living for you.
Thank you, Karen, for sharing your experience with us! We're delighted to hear that the move-in process was seamless and that our team has been responsive and supportive. We understand that noise can be a part of apartment living, and we're committed to ensuring a comfortable environment for all our residents. If you have any concerns or need assistance, please feel free to reach out to us. We're here to help and are dedicated to your satisfaction. Thank you for being a valued member of our community!
|Recommended: YesVery nice — Everyone’s been super helpful and very nice and open with helping me figure things out.
Thank you, Carlos, for sharing your positive experience with us. We're delighted to hear that our team has been supportive and approachable in assisting you. Your feedback encourages us to continue providing exceptional service. We're committed to ensuring your experience at our community remains outstanding. Please reach out if you ever need anything.
|Recommended: YesIt's an apartment that feels like a home. — I was hesitant about moving into an apartment, thinking of the noise from the neighbors. But I have had no problem with them the staff or any other accommodations. It is a well-kept environment very caring and understanding staff. I consider this more of a home than a apartment living. I do recommend it. It is conveniently located to shopping and the highway.
Thank you, Debra, for sharing your experience and for the glowing 5-star rating! We're thrilled to hear that your transition to apartment living has been so positive and that you find our community to be a true home. Our team is dedicated to maintaining a well-kept environment and providing caring and understanding service. It's wonderful to know that our convenient location adds to your satisfaction. Your recommendation means a lot to us, and we're grateful to have you as part of our community.
|Recommended: NoI’ve lived here for almost a year and each month our living experience gets worse and worse. As a property manager of 18yrs, I did extensive research before choosing an apartment community. My excitement of moving in was quickly shut down.
Staff- the office staff is by far the rudest most condescending people I’ve ever encountered. The leasing agents unprofessional and unwillingness to assist residents in should be reported to fair housing and attorney general. I have sent over 20 emails since moving in expressing various concerns regarding my residency and have not received 1 response back from anyone. When you call to report an issue problem, they will respond rudely that “I’m just a leasing agent what do you want me to do about it ” And since there is no manager, there is no one to assist with serious concerns or problems.
Payment- They will evict you and will not allow you to pay for your rent unless you pay for the valet trash service.
Packages- They have secured package loc
Hi Kristina,
Thank you for sharing your experience. We're genuinely sorry to hear about the challenges you've faced.
Your feedback about our team and communication is concerning, and we are committed to addressing these issues. Please know that we are actively working on improving our responsiveness and staff training. Regarding your concerns about rent payments and additional services, we aim to provide clear and fair policies and will review them to ensure they align with our residents' needs. We value your input and would like to discuss your concerns further.
Please contact our management team directly so we can work towards a resolution. Your satisfaction is important to us, and we hope to restore your confidence in our community.
|Recommended: YesGetting in was amazing — Sterling heights apartments has been amazing in a time where I needed a place.
Thank you, Austin, for sharing your positive experience with Sterling Heights Apartments. We're thrilled to hear that our community has been a great fit for you during an important time. Our team is dedicated to ensuring a welcoming and supportive environment for all residents. We look forward to continuing to meet your expectations and enhance your living experience here!
|Recommended: YesI have lived in Sterling Heights apartment for over 6years. For several years now the pool has been closed for most of the summer. I asked the supervisor maintenance “Why has the water in the pool been dirty for several days now ”He reacted very aggressively to my question and started shouting at me and accusing me of residents not taking showers before pool.He was very angry and shouted loudly, not allowing me to say a word.This maintenance has been working here for several years, I don’t know his name, he is thin and tall.This conversation was a complete shock for me.He was aggressive,he was rude to me and shouted a lot,I was even afraid to stand next to him.This is the first time I have encountered such a terrible and aggressive employee.My day was ruined. The manager didn’t see anything wrong with the rudeness of the maintenence, which means it’s normal to yelled at residents. In addition to this problem, there is also garbage and dog waste throughout the territory.
|Recommended: YesMove in — The apt had a few issues but overall I am glad I moved in.
We appreciate your feedback, Sue. We're glad to hear that you're overall satisfied with your decision to move in. Please let us know about any issues you encounter so we can address them promptly. Your comfort and satisfaction are our top priorities, and we're here to help make your stay enjoyable.
|Recommended: YesThere's No Place Like Home — How stressful is it to have to find a new place to live However these folks made me feel right at home the minute I contacted them The application process was all done 90 electronically which leant to my busy lifestyle and honestly I couldn't imagine it going any smoother than it did Dashon Kat were professional and prompt and efficient at getting things where they needed to be. The second I walked in my apartment I knew I was home. I didn't think that living in a apartment complex at my age is where I would be but I can say with full confidence that I am happy I ended up here Gym, Pool, Community, Events, Garages, Storage, Spacious floor plans, Gated with Night Watch 100 recommend Sterling Heights and thank you for having me.
Truly, Mitch Axton
You're right; Kat and Dashon (and all of our staff) are awesome! We are always eager to answer any questions you may have to ensure we exceed your expectations. Thank you for being a valued resident!
|Recommended: YesAmazing — the move here has been super great although I get confused a lot but that’s also just because this is my first time moving anywhere but the staff is so so great one of the main reasons I moved here.
Our Leasing Employees always go the extra mile to ensure our prospective residents have an enjoyable experience through the application process. We look forward to having you as our resident; thank you for choosing Sterling Heights as your home!
|Recommended: YesSatisfied — Love office staff from day 1 they were on top of everything friendly and courteous we are very satisfied so far just moved in 4 08 24 me and my husband really weren't thrilled with apartment living but we love ours good feel of your own space especially from the patio area we cant wait to explore and learn more about our community activities. I would and have recommend Sterling Heights.
You're right; all of our staff are awesome! We are always eager to answer any questions you may have to ensure we exceed your expectations. Thank you for being a valued resident! Welcome home.
|Recommended: YesFriendly Staff — I haven't had much experience with apartment staff before, but I had looked around for a place beforehand, to make it short, the energy here was exceptional, knowledgeable, and professional.
Property management can be challenging! Thank you so much for the positive comments. We work hard to provide the best possible service to our residents!
|Recommended: YesWe love living here — We went through a lot before moving here, moved states and homes only to have our new home sold from under us. And it was daunting and scary to think of having to go back to apartment living. Especially with 5 kids. But we have had nothing but a good experience since moving here. It feels like a house. It's more at home than we have felt in a long time.
We appreciate the accolades! Our entire staff works together to provide outstanding customer service. We look forward to continuing to exceed your expectations. Welcome to Sterling Heights!
|Recommended: YesBest Apartments I've ever lived at — I've probably lived at 10 different apartment complexes my whole life, and Sterling Heights is by far the best one I've lived at
Thank you so much for the positive comments. We work hard to provide the best possible service to our residents!
